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General:

What methods of payment do you accept?

We accept cash, money orders, certified/bank checks, Visa, MasterCard, Amex.

How can I receive a cost or estimate?

You can call the office and ask to speak to someone in sales. Someone from our sales staff will be more than willing to help you. Philadelphia: 877-229-4050 & Las Vegas 877-229-4030.

How can I find out the status of my order?

You can call the office and ask to speak to one of the Production Coordinators. We have coverage from 8 a.m. to 8 p.m. EST. Philadelphia: 877-229-4050 & Las Vegas 877-229-4030.

What materials can you print on?

Our printers are capable of producing stunning images on a vast array of materials, including all types of vinyl, canvas, mesh, pressure sensitive adhesive vinyl (PSA), photographic film, paper, carpet, and via direct print to many substrates.

If you don’t see something listed above, please give us a call as most likely we can print on it! Philadelphia: 877-229-4050 & Las Vegas 877-229-4030.

How large can you print?

This depends on the product. For vinyl, we can print up to 16 feet wide without any seams, and at almost any length. Beyond 16 feet, we have in-house seaming and welding equipment that enables the completion of virtually any sized project.

Photo-quality graphics can be produced up to 71.75” x 119.75”.

What determines the price of a job?

Many variables factor into the price, including the material used, the size and quantities of each piece, the number of different creatives, and the finishing required. One thing that does not effect price is the number of colors.

Can you provide me a proof before printing?

We always provide an e-mail proof without any charge, which is very helpful in confirming the layout and content, but is not effective for color matching, since all monitors (and printers) are a little different. If color is critical we offer and suggest you choose a hard copy proof. We offer two types of hard copy proofs, Epson Proofs & Press Proofs.

Epson Proofs are small 8 color hard copy proofs generated during our pre-press process. These proofs are provided with your job to advise production on their color targets when producing your job. This is a less expensive route to insure you that our colors are to your liking and approval.

The second form of hard copy proof is the Press Proof. This proof is generated on the actual selected material and printer can also be provided, but there will be a charge involved.

What is your turnaround time?

Our standard turnaround time is 72 hours after proof approval. However, if you do need something produced faster we can usually make that happen. Please give us a call and we will let you know immediately if we don’t feel we will be able to meet your deadline. Philadelphia: 877-229-4050 & Las Vegas 877-229-4030.

What if I need to make a small change to a digital file, such as changing a date or a directional?

We are happy to make simple changes such as these for no charge if you have provided us with a layered digital file with the fonts.

What other charges are there?

The pricing we provide you will be for the entire project, including pre-press, an electronic proof, any minor revisions, color matching, and finishing.

Art:

How can I access your FTP site to upload files?

You can go to www.bigmountain.com, click upload file, click on the Philadelphia or Las Vegas, and enter your username and password. To get set up with this information, please contact your sales rep or someone in the Customer Service Department.

What kind of files do you accept?

We accept Photoshop layered .PSDs, .TIFFs, .EPSs & High Resolution .PDFs. Illustrator .AIs, .EPSs & High Resolution .PDFs. InDesign & QuarkXPress; When using these two layout programs be sure to package or collect all the links and fonts that go with your layout.

If you do not anticipate making any copy changes at the pre-press stage please be sure to OUTLINE all of your fonts.

What resolution should I choose and what do you recommend?

For best results consider the viewing distance and size when it comes to printing large format banners.  In general, the closer the viewer will be to the banner, the higher the print resolution should be.

Trade show banners, for instance, which are regularly viewed at short distances, should be printed with at least 300 dpi resolution. A billboard, which may be viewed at 1/4 mile or more can be printed at 25 dpi.

Big Mountain Imaging has a variety of printers which produce excellent output for the required application. If you are not sure how to build your file at the appropriate resolution please see our Pre-Press Specification sheet or contact one of the members of our Art Department.

What is the best way to ensure I get the colors I want?

The best way is to either provide us a color accurate hard copy proof or swatch of the color(s) you want us to match, or provide us the PMS call out number from a PMS chart (PMS is Pantone® Matching System). Be sure that you are looking at a PROCESS Pantone® guide. We will not guarantee SOLID PMS colors, they are built in RGB.

* Big Mountain Imaging will not match color to a laser proof. Laser proofs are accepted but for content ONLY.

What is Bleed?

Printing that goes beyond the edge of the final trim size.

Why is bleed important?

Bleed insures that your graphic will fully cover the surface you are trying to decorate/ cover. Always add bleed to your files prior to sending them in to be produced.

Can you create the artwork for me?

Our Art Department offers comprehensive services to support all of your design needs; from logos to complete brand identities. If you have a current brand identity we have the capabilities to create artwork that holds the integrity of your current brand.

Vehicle Wraps:

What is a vehicle wrap?

A vehicle wrap is a large vinyl graphic or decal.  It is applied directly over the original paint of the vehicle. The application of the Wrap allows you to change the vehicle’s appearance in a very short period of time and in turn allows you to remove the Wrap, returning the vehicle back to it’s original condition if necessary

Will a vehicle wrap damage my paint?

In most cases vehicle wraps will not damage factory paint jobs.  Paint in poor condition may peel when vinyl is removed.

Can a vehicle wrap be repaired if the vehicle is in an accident?

Yes, after the vehicle is repaired portions of the graphic can be printed and installed. There may be a slight shift in color/difference in the new graphic.

How long does a vehicle wrap take?

All vehicles are different and some can be wrapped quicker than others. Most standard size vehicles can be completed in one day. We typically keep vehicles for 3 days. Day one – Vehicle is washed, prepped, and brought inside to get acclimated. Day two – Graphics are applied to vehicle. Day three – Vehicle has sat in the shop overnight to allow adhesive to set before taken outside and is given a final inspection.

Wall Covering:

What is a wall mural?

A mural is any piece of artwork applied/affixed directly on a wall, ceiling, or other large permanent surface.

What are your wall murals printed on?

Vinyl: A smooth adhesive-backed film that can be applied to just about any surface.  Vinyl films are typically laminated to protect the printed graphic.

Why digital murals/ wallcoverings?

Creative boundaries have been eliminated with the advent of digital printing. Size, scale, colors, and patterns are no longer as limited as they once were.

What if the wall I want the mural on is not a smooth surface?

If you have a textured wall, a brick wall, a wall made from cinder block, or any other rough surface, we recommend the installation of a textured wall film, 3M IJ8624. This film can be heated to conform to just about any rough/ textured wall.

Building Wraps:

What is a building wrap?

A building wrap is a large graphic that is secured/applied to the side of a building for the purpose of advertising or decorating.

What type of material is a building wrap produced on?

Building wraps are produced on various types of materials depending upon durability, strength and exposure to a number of variables, such as: weather, surface type, and surface condition. Vinyl banners form the best medium for a mix of marketing activities whether they be vinyl mesh, self-adhesive vinyl or perforated self-adhesive vinyl all make up the common materials used for building wraps graphics.

How do I go about wrapping my building?

Setting up a consultation/ site inspection is recommended. We will set up a time to come out and measure, inspect the surface and condition of the building. We’ll recommend the right material for any application.

How long does a building wrap take?

All work is custom and depends on the size of the project and scope of the job. Most building projects are completed in as little a 2-3 days.